Warranty Policy

Warranty Policy

Beyond the Warranty Period:

If your device experiences issues after the specified warranty period has expired, standard warranty coverage may not apply. However, we offer paid repair services to ensure you can continue enjoying your product.

No Warranty Card and Valid Proof of Purchase:

Having a valid warranty card and proof of purchase is crucial for warranty claims. If you lack these documents, an exception might be granted if you can provide sufficient evidence that the device is still within the original warranty period.

Non APELABS Official Warranty Commitments:

Warranty commitments made outside of the official APELABS terms, such as verbal assurances by dealers, may not be covered. To ensure accurate information, it's advisable to rely on the official warranty terms provided by APELABS.

Improper Use Causing Damage (Falling, Squeezing, Liquid Damage, etc.):

The warranty does not cover damages resulting from improper use or accidents such as dropping, squeezing, or exposure to liquids. In such cases, paid repair services are available to address these issues.

Damage Due to Uncontrollable External Forces (Floods, Fires, Earthquakes, Lightning Strikes, Traffic Accidents, etc.):

The warranty may not cover damages or malfunctions caused by external forces beyond anyone's control, including natural disasters like floods, fires, earthquakes, lightning strikes, or accidents such as traffic collisions. In these instances, repair services can be obtained at a cost. It's essential to carefully review the terms and conditions of the warranty to understand the coverage and exceptions. If you have any specific questions or concerns, our customer support team is here to assist you.

Period of Extended Warranty:

With the extended warranty, the customer will receive an additional 6 months of coverage beyond the expiration date of the original box warranty.