• Before the order is shipped: Cancel your order on the website and place a new one with the correct address.
• After the order is shipped: Unfortunately, we cannot modify the delivery address. Please contact our Customer Care team for further assistance.

Reset your earbuds with these simple steps:

1. Unpair the earbuds from all devices.
2. Fully charge the earbuds to 100%.
3. Remove them from the charging case and wait 10 seconds.
   They will automatically pair again. Voila!

Yes! AirSpin is equipped with IPX5 Dust and Water Resistance technology, making them perfect for workouts and outdoor adventures.

Absolutely! AirSpin works seamlessly with iPhones, Android phones, Windows PCs, and Mac devices

• Processing Time: Orders are processed within 2 business days.
• Delivery Time:
• General regions: 2-5 business days (subject to stock availability).
• Remote regions: 5-9 business days (subject to stock availability).

Once your order is shipped, you’ll receive a tracking number via email or find it in your order details. Use the tracking number to check the latest updates on the logistics website. If you face issues, feel free to contact ApeLabs Customer Support.

Yes, you can charge your AirSpin earbuds using any mobile charger with a Type-C cable.