Your order details may have not been captured with us. The amount will be refunded to your account in the next 5-7 days.

 Keeping in mind the health and safety in these times, we accept prepaid orders only to minimize the contact. You can choose to pay by the following options:

• Credit/Debit Card Payment
• Net Banking
• UPI/QR
• Additional fee of Rs 100 will be applicable on Cash on Delivery orders. To avoid this fee please choose another mode of payment. Cash Payment (including fees) shall be made at the time of delivery.

You have the option to cancel your order before it is dispatched from our warehouse.

 To cancel the order:

If you have an account:

1. Login to your account
2. Go to manage your order
3. Cancel the desired order.

If you don’t have an account, create an account athttps://www.apeitnow.com/login and follow the steps mentioned above.

Before the order is dispatched:

• Cancel the order on the website and place the order again with the correct address.
• Contact our customer care team to change the delivery address.

By Email: customersupport@apeitnow.com

*Delivery address cannot be changed once the product has been dispatched from our warehouse.

Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour. *Product Colour cannot be changed once the product has been dispatched from our warehouse.

Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for ape products. Order placed on the website: Contact Customer Service to help you.

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking 'Track your Order' at the top right corner. If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and have signed in as a guest user - we advise you to create your account with the same guest user mail id. *Please note, that it can take some time before the tracking information is uploaded.

Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the package. We will refund the value of your returned items within 30 days upon receiving the return package.

In order to log in you have to register on the ape website and become a user. Create your account by going to www.apeitnow.com. Use the same email id that you entered when placing your order on the ape store. Once you create an account you will be able to log in and view all relevant information about your past order(s).

Mail your query at customersupport@apeitnow.com for all the warranty and service-related issues or Ask AP-e for all your service related questions.

Mail your query at customersupport@apeitnow.com for all the warranty and service-related issues or Ask AP-e for all your service related questions.

Mail your query at customersupport@apeitnow.com for all the warranty and service-related issues or Ask AP-e for all your service related questions.

Drop your query at rosnil@apeitnow.com and the concerned person will get back to you at the earliest possible.

Simply contact customersupport@apeitnow.com.

Keep the Airspin aside and plug in your charging case for 15 minutes. Now put the Airspin back in the charging case.

Single tap the capacitive touch control on either earbud to play or pause a song. Airspin are a feature-packed collection with a host of intuitive features that allow one to control music seamlessly. Please refer to the instruction manual (Link to Manual on the website) to learn how to enjoy its features completely.

Yes, a single press on the multi-function button allows the user to accept and reject calls easily.

Yes, you can use any adapter to charge your Airspin.

Yes, Airspin comes with IPX5 which is Dust and Water Resistance technology. You can use it for your workouts or carry them along on long trips.

The charging case is ergonomically designed to be portable and lightweight. You can carry your in-ear earbuds around while they’re being charged in the case.

Yes, Airspin are fully compatible with iPhones and Android devices.

Simply double-tap to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Simply reset your device.

Yes, all products can be charged with a mobile charger.

AirSpin come with passive noise cancellation for clear sound.

All the AirSpin products from ApeLabs offer big but different playtime backups on a single charge. The total playtime offered by the earphones has been mentioned on their respective pages. The mentioned number is the total playtime you will get with the case.

ApeLabs always maintains the quality of its TWS earbuds and the features the users get along with them. Therefore, ApeLabs has offered an excellent quality noise canceling feature in its wireless earphones.

If you feel that your parcel is lost or missing, please confirm if the courier has recently failed to contact you. If yes, the parcel will return to the warehouse, and you can contact Ape Labs Customer Support at customersupport@apeitnow.com for further confirmation. If not, feel free to contact Ape Labs Customer Support ASAP. We will carry out a full investigation to determine the next steps. Once we obtain all relevant information, it will take 5 to 7 business days to process. We will do our best to handle your case ASAP.

You may track your order by checking the order status, then click 'Track Order', you will see the logistics track information. You may also track your order by visiting the links below, depending on the courier used: One Delhivery: https://www.delhivery.com

If you notice that your parcel is damaged when you sign for it, please request the courier to make an abnormal remark on the POD. Please keep the original packaging and contact Ape Labs Customer Support ASAP. When you contact us, be sure to include pictures and evidence along with your claim. Once we obtain all of the relevant information it will usually take 5 to 7 business days to process.

First, you should confirm the tracking information and the outer packaging, and check if there are any breakages or abnormal damage. Then, please open your parcel in front of the courier to confirm the quantity and model of merchandise and packing list. If there is anything abnormal, please contact Ape Labs Customer Support.

Normally, you don't need to pay extra fees. If you encounter a situation where you are asked to pay additional fees we strongly advise you to decline the payment. If you have already paid, please keep the invoice or evidence of payment and contact Ape Labs Customer Support as soon as possible.

Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable, it will be returned to the warehouse. Once we receive your returned parcel, we will process a refund to the original account which was used to purchase the item(s). If you have any questions, please do not hesitate to contact Ape Labs Customer Support.

All orders will be processed within 2 business days. Shipping times depend on the shipping method available in your region:

General regions: 2-5 business days for delivery (Subject to stock availability)

Remote regions: 5-9 business days for delivery (Subject to stock availability)

(Regions are up to the distance from the shipping warehouse)

Note: These shipping times are merely estimates. While we will try to deliver your order as quickly as possible, please note that the orders placed during promotional periods and special events may require longer shipping times.

After the package is shipped, you will receive a logistics tracking number by email or you can find it in the order details. Please check the logistics website to get the latest logistics status. If there is no update or other issues, please send your feedback to Ape Labs Customer Support.

There is one shipping warehouse, the Mumbai warehouse.

We suggest contacting the logistics company for the latest status. You may also get the reason why it's not updated. It would help you to get the information in the first place. If you need more help, don't hesitate to contact Ape Labs Customer Support.

Ape Labs offer customers the choice to pay with:

Ape Labs Store accepts a variety of payment methods online, you can choose one of the following payment methods.

1. Credit card issued by Visa, MasterCard, Diners, American Express
2. Debit card issued by Indian Banks
3. Unified Payment Interface (UPI）Including Google pay, Phone Pe, BHIM, PayTM, or you can add any UPI ID in PayU.
4. Easy Monthly Installments (EMI). We provide Cost EMI from time to time.

5.Net Banking

6. Wallet
7. PayTM
8. Google pay

Please refer to the instructions in the error message - we have tailored them to be as helpful as possible in every scenario. If the error persists, try placing a new order or you could retry on the checkout page or redirect to the Ape Labs store to complete the payment. Common reasons for failed payments include:

1. Online transactions have not been enabled
2. Transaction has been declined by the card issuer
3. Incorrect card details have been provided
4. Insufficient card balance
5. Too many payment attempts have been made.

It happens when there's a connection error between the payment gateway and your issuing bank, the full amount will be reversed within 7-10 working days. You can try to contact your issuing bank in the meantime.

Payments can fail for the following reasons:

1. You enter incorrect credit or debit card details, e.g. name on the card, card number, CVV, 3D secure PIN, and expiry date.
2. In the case of an American Express card, your transaction can fail if the PIN code of your billing address is incorrect.
3. The card details you provide are no longer valid or need to be updated.
4. Your bank is going through an outage.
5. You close or refresh the page or press backspace while the transaction is being processed by your bank.
6. The connection between PayU and your bank fails due to some technical issues and the transaction cannot be completed.
7. Your card may be blocked for online transactions.
8. Your card is not currently accepted on PayU.
9. In Ape Labs Store Order Timeout, when it takes more than about 15 mins to confirm an order, the application has to time out, and the order will be canceled.

Security is a priority at the Ape Labs store and we make every effort to ensure that our transaction process is safe and that your personal information is secure. We have multiple safeguards to make sure your payment is safe and secure, all transmissions that include personally identifiable information are protected using the industry-standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience.

1. Do Not Share Personal Information:

Ape Labs store will never email or call you to ask you to disclose or verify your Ape Labs store password, credit card or bank account number, or any other personal information. We also do not store your bank card information. If you are contacted or receive an unsolicited email that asks you for any of this information, disregard the request and report the incident to the Ape Labs store for investigation.

2. Identify False (Spoof or Phishing) Emails

If you receive an email asking you for personal information or directing you to a site other than the Ape Labs store, or asking you to pay outside of the Ape Labs store Marketplace, it could be a "spoof" or "phishing" email and should be considered as fraudulent.

Genuine Ape Labs store emails come from an e-mail address ending in "@Apeitnow.com". If you receive an e-mail in a different format i.e. ApeLabs-security@hotmail.com, you can be sure that it's fraudulent.

Some phishing emails contain links to websites that contain the word "ApeLabs" “ApeLand” or “Apeitnow” somewhere in the URL but will take you to a completely different website. If you hover over the link you often can see the underlying URL which will be in a different format to those linked to within the Ape Labs sites.

If you click through on a phishing email and are taken to a page looking like "Your Account" or anything that asks you to verify or change your details, you should consider it fraudulent.

Bank offer or No cost EMI will be available on the product page when it's offered. You could also see the offer details after you select a certain payment mode on the payment page. If your transaction is eligible for discounts or No cost EMI, a confirmation message will be displayed after you fill in the whole card number.

Unfortunately, Cash on Delivery is temporarily not available due to policy reasons. We will show the option with Cash on Delivery as soon as possible when it can be offered.

After placing the order, your item(s) will be reserved for 15-30 mins. You will have to place another order if the payment is not completed within 15-30 mins. Please note that stock availability will not be guaranteed if you missed the payment.

Unfortunately, orders can only be canceled prior to shipping.

If you refuse to sign the package after purchasing it on the Ape Labs Online Store or fail to trade in your device, please wait patiently for the order to be returned to the warehouse and receive a refund. Once we receive the returned item, it will take some time to inspect the returned package, then a refund will be initiated as soon as possible and will be returned directly to the payment source.

 

The refund method depends on your original payment method:

1. If you paid with a credit or debit card, the refund will be sent to the issuing bank within 1-10 business days after the item is returned or a cancellation request is made.
2. If you pay with a non-card, like Wallet or UPI, the refund will be faster.

If you haven't received your refund after 10 business days, we suggest you contact your payment provider for details. If they are unable to help, please contact customersupport@Apeitnow.com, we may be able to provide an ARN (Acquirer Reference Number) or screenshot to help your payment provider track your refund manually. Please note that the exact time to process your refund depends on the payment provider.

Yes, you can modify the address once or cancel the order before the order is shipped, but you can only reject the order or try to request a courier change after the order is shipped. Please go to the "My Orders" page, if the button is visible, go to "Edit Address". *You can modify your shipping information once within 30 minutes after the payment has gone through *If the Edit Address button is not visible then try the "Cancel Order" button on the "My Orders" page and place a new order. *Orders without an "Edit Address" or "Cancel Order" button can be canceled simply by rejecting the package. The refund will be initiated within 24 hours after the product reaches our warehouse. Refunds will be returned to the payment source within 1 to 10 days of processing the request.

Invoices can be downloaded after the order is shipped. Please go to the "Order Details" page, if the button is visible, go to the "Download Invoice" page. *Due to many applications in the system, the "Download Invoice" button may not be displayed. Generally, it will be displayed on the page within 24 hours. If you cannot see the button, please contact Ape Labs customer service support.

Please click here for details of the warranty policy:https://www.apeitnow.com/warranty-policy

Unfortunately, we do not support returns or exchanges of products purchased by mistake. We only support the repair or replacement of products that are faulty or have defective hardware functionality. Please confirm the purchased product carefully before placing an order. You can try to cancel the order or reject the parcel once you find it is wrong. Please click here to get the details of the Terms of Sales.

https://www.apeitnow/privacypolicy

Unfortunately, once the invoice is generated, we cannot modify it.

Free shipping fee for orders over 499 rupees.

For orders not over 499 rupees, you should pay 49 rupees shipping fee.

We have a price guarantee policy.

If the product has a permanent price drop within 15 days from the time you purchased the product, please consult Ape Labs Customer Support in time, we will check and refund the difference;

If a short-term or campaign price drop happens and the original price will be restored, we are sorry that the price guarantee policy is not allowed to use in this situation.

Please contact our Customer Support to assist you in finding the closest Service Centre.

You may touch on either of the earpieces at a time.

1. Single touch - Play / Pause, call receive and hang-up.
2. Double touch - Next track / song.
3. Touch and hold till you hear a beep - Voice assistant trigger, reject an incoming call.
4. Touch and hold for 5 seconds - Power ON / OFF.